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Delivery and Carriage Charges
We manufacture all products on order basis. Please allow approximately 2-3 weeks for your order to be produced after you place your order and it has been paid. Any estimated dispatch date is a an estimate, which can change without notice.
We will normally deliver goods within 3-5 working days of dispatch. We dispatch our goods via UPS courier company.
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Your order may arrive in more than one delivery.
We can deliver our covers anywhere in mainland Great Britain and almost anywhere in the rest of the world. Please select your country from countries dropdown list during the checkout. If you can't find your country in that list, unfortunately we do not deliver to your destination, however we are able to find a solution for you, please contact us at [email protected]
We will deliver the goods to the premises you specify on your order. You must be at home (or at the specified shipping address) to accept delivery of your order, which is normally between 8:00am and 5:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
Disposal of packing materials is your responsibility.
After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
If the goods are lost or damaged in transit, please let us know promptly.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
Your order may be subject to import duties which are levied once your package reaches your country. CoverCouch ships your package DDU, "duties and taxes unpaid", does not collect your local duties, and cannot accurately predict what your particular charges may be. UPS processes the shipment through your local Customs office for you, so you don't have to waste valuable time dealing with the complexities of local Customs clearance. If a Customs duty applies, the UPS driver will collect these fees directly from the recipient upon delivery. Please note: the driver might refer to the fee as a COD. Rest assured that CoverCouch has already paid all shipping fees; the COD is only ever made up of processing fees by local governmental Customs (these differ from country to country and even from government to government). If paying the driver by check, the check is to be made out to UPS according to their instructions.
For more information regarding your country's customs laws, please contact your local customs office. The origin of shipment is the European Union.